Case Studies
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The IndiGo Crisis: 3 Strategic Lessons on Operational Buffer & The Cost of ‘Too Lean’ Strategy
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The Fragility Threshold: When ‘Too Lean’ Becomes Total System Failure The IndiGo crisis, resulting in over 4,500 flight cancellations and a confirmed ₹610 Crore in refunds, was more than an unfortunate confluence of fog and scheduling. It was the moment a meticulously optimized, ‘Too Lean’ business model hit its fragility threshold and collapsed. The calculated…
