Responsibilities

• Preparation of test setups in the production environment.
• Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issues.
• Reproducing field issues and identification of defective components in FW.
• Manage customer tickets on the enterprise system.
• Categorization of tickets as bugs, defects, or feature updates with priority.
• Coordinate with the L3 team and other stakeholders for SME support to expedite issue closure.
• Validate all new features being promoted in production devices as FW changes (Change requests, feature enhancements, bugs/fixes, etc. ).
• Single Point of Contact for OTA in the production environment for all of the operations.
• Pilot test results verification in production.
• Defining scenarios for ensuring compatibility of components in field devices and validating them.
• Maintain a compatibility matrix of different FWs for a product.
• Communication with factories/contract manufacturers for tracking new IOT devices.

Must-Have Skills

• C++ – 2 Years
• Internet Of Things – IOT – 3 Years
• UART – 2 Years
• Real-Time Operating System – RTOS – 3 Years
• Message Queuing Telemetry Transport – MQTT – 2 Years
• Embedded C – 2 Years

Requirements

• Bachelor’s degree in Electrical Engineering, Software Engineering, Computer.
• Science, Computer Engineering, or related Engineering discipline.
• 3 Yrs + of experience in troubleshooting, support, and maintenance including 1+ years of experience in the Smart Products & IoT area.
• Hands-on using device flashing tools and handling of hardware safely.
• Basic concepts of embedded operating systems (RTOS/Linux), Microcontrollers, and memory management.
• Understanding of embedded interfaces such as UART, SPI, and USB.
• Experience testing WLAN, Bluetooth, and Cellular connectivity products.
• Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, and MDNS.
• Experience in all stages of Software testing including Requirement gathering, Requirement Traceability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tools like Bugzilla, and JIRA.
• Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional/Non-functional testing.
• Experience in complete Software testing life cycle by performing end-to-end call flow for test deliverables through SDLC and methodologies like Iterative, Waterfall, and Agile (SCRUM).

Skills and Abilities Required

• Can-do positive attitude, always looking to accelerate development.
• Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done.
• Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand, and utilize new technologies.
• Must be able to provide leadership to the technology team while managing multiple tasks and responsibilities.
• Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors, and customers.